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Valor Global snaps up DRS
Posted on Thursday, 15 October 2020 11:32
Valor Global has acquired healthcare and medical call centre services provider DRS Services USA.
No financial details were disclosed.
The transaction will expand the buyer’s healthcare customer-experience services and create 500 new jobs in the metropolitan area of Phoenix over the next 12 months.
According to Zephyr, the M&A database published by Bureau van Dijk, the deal represents Valor Global’s second acquisition in 2020.
In March, it picked up Idaho-headquartered customer support services provider ProService Boise for an undisclosed sum.
Headquartered in Arizona, DRS offers healthcare and patient scheduling operations for clients across the US.
Its services include appointment settings and consumer surveys, which enable organisations to increase their revenue, improve customer retention and focus on their core businesses.
The group’s clients span the dental, medical and pharmaceutical industries, among others.
Simer Mayo, chief executive of the buyer, said: “We are pleased to welcome the DRS team to Valor Global family, deepening our expertise and accelerating the scaling of our healthcare offering to customers around the country.
“Valor’s investment will provide healthcare providers with a trusted leader in healthcare call centre solutions and provide a major economic impact with new job creation to the local community.”
The buyer will strengthen its position in the outsourcing customer care services segment, which is expected to grow by USD 13.67 billion between 2020 and 2024, according to ReportLinker.
Zephyr shows there have been 31 deals targeting telephone call centres operators announced worldwide since the beginning of 2020, down from the 45 transactions signed off for the corresponding period of 2019.
In the most valuable of these, KKR acquired a 6.5 per cent stake in France-based Teleperformance for EUR 884.93 million.
The deal is the fifth-largest on record targeting this sector.
Other companies targeted in this sector so far this year include Hankook, Global Service Center and SingTel ICT.
© Zephus Ltd