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Sabio picks up Coverage
Posted on Monday, 06 July 2020 13:17
Horizon Capital-backed Sabio Group has announced it has acquired France-based Coverage Groupe, an independent provider of customer experience (CX) and communications technology services, for an undisclosed sum.

The deal supports the buyer’s strategy of becoming one of the leading players within the European CX market.

Furthermore, the transaction will add significant scale to Sabio’s operations in France.

Established in 2007, Coverage helps organisations to place cloud-based CX services into their digital strategies.

The Paris-headquartered business is also a technology partner of Genesys Gold, Avaya Edge and Broadsoft, among others.

Its communications division offers a range of collaborative platforms, which allow companies to optimise existing processes, introduce new operations and increase profitability.

Coverage also supports organisations with voice and data links, as well virtual private network services that are carried across secure layer 2 links and backed by the group’s network operations centre.

The company caters to customers across France and holds stock in 120 countries worldwide.

Its clients include the likes of Homeserve, NutriXo, Optimind and Pierre & Vacances.

Jonathan Gayle, chief executive of Sabio, said the deal will strengthen the group’s expertise and relationships with Genesys and Avaya, while adding new cloud-based skills to its operations.

The buyer is no stranger to the acquisition trail; in March this year, it purchased UK-based customer service and communication provider DVELP.

In January 2020, the group also picked up Spain’s online CX software platform operator Team Vision. No financial details were disclosed for either transaction.

Formed in 1998, Sabio provides contact centre services for businesses worldwide.

Its offerings include business consulting, systems integration and training programmes, among other activities, to help organisations reduce costs and improve customer engagement.

Zephyr, the M&A database published by Bureau van Dijk, shows there have been 164 deals targeting wired telecommunications carriers announced globally in 2020 to date.

Red Fiber Parent agreed to buy US-based Cincinnati Bell for USD 2.90 billion in the most valuable of these.

Orange, Telus and Ghana Tower Interco, among other companies, were also targeted in this sector so far this year.

© Zephus Ltd